在马来西亚成功开展电子商务物流业务
SnT-details

SnT Global Logistics is an omnichannel fulfillment service provider headquartered in Malaysia. 由于电子商务行业的不断发展, SnT Global希望在电子商务实现方面探索更多机会. 因此, they needed a powerful system that could help them eliminate the operational challenges and acheive their growth objective.

挑战和需求

满足客户需求,服务更多电商卖家, they needed a technology platform that could align with their business operations & 适应新的创新 & 集成的要求:

1. 与电子商务市场的集成

过去,SnT Global与B2B客户群密切合作. Thus, to establish themselves amongst eCommerce brands and retailers, they needed 一个直接与领先市场整合的平台 such as Lazada, Zalora, PG Mall, PrestoMall, LeLong, Qoo10, Etsy, Amazon, eBay, amongst others.

与严格SLA & 此类市场的其他特定要求, it was imperative to get a platform that could help them tackle all nitty-gritties and enable seamless logistics.

2. 缺乏自动化流程

While the company was flourishing in B2B fulfillment, they were just starting with B2C operations. Managing B2C fulfillment processes manually meant a higher possibility of errors leaving scope for improvement. Lack of 自动化过程 further led to repetitive functions, and a complex set of processes.

3. 自定义增强 & 集成

SnT环球相信自力更生, 这就是为什么他们总是优化他们的流程以获得更好的服务. 出于同样的原因, they were looking for a platform that would be capable of handling customizations & 不影响跨市场的现有API集成, 最后一英里运营商合作伙伴, POS系统等.

冰球突破试玩 & 结果

在Wareo实现后,第一个结果很快就出现了. Snt Global的运营效率提高了, 他们可以在不增加开支的情况下更快地为更多的顾客提供服务. Wareo's direct integrations with eCommerce and logistics ecosystem actors offered new opportunities for the company to develop its activity.

线下物流供应商面临的主要挑战是知识, processes and systems required to shift into multi channel fulfillment is completely different. A platform that can help us speed up in this learning curve will be a great addition to our technological needs.

1. 准备市场集成

因为Wareo已经与亚太地区的市场整合, SnT Global was able to start receiving and processing orders from these marketplaces on their customers’ behalf.

由于冰球突破的集成的丰富和强大的性质, 他们还能够轻松地管理跨市场的SLA遵从性.

2. 完全自动化,提高效率

What they were earlier managing through different systems and processes was unified on a single platform with centralized control, 自动化, 以及他们的库存的完全可见性. 非常迅速地, SNT Global变得更有效率, which also allowed to improve the quality of their service and the customer experience.

3. 实时数据的见解

Wareo的实时洞察,例如整合各州的订单, orders in partial state and customisable 报告 facilitated better actionable insights & 结果. 对其操作和性能具有全面的可见性, 他们能够更快地做出商业决策.

4. 自定义最后一英里的集成

Following their requests 冰球突破 integrated SnT Global with their homegrown service enterprise E-Trax to speed up their process turnaround time. 除了, we are currently also integrating carrier services PostCo and CollectCo- for the company which will be deployed soon.

5. POS集成

We also integrated Xilnex POS to help SnT manage orders coming from different channels on one single platform. This helped SnT Global to have a centralized visibility for all the products as well as orders that were generated. 作为不同类型的订单(按位置分类), 从直接和间接渠道采购, (离线, webstores, marketplaces) it was crucial for the company to track these orders at every stage and also update the customer with the same amount of information.

Integrating with Xilnex POS system provided a bird’s eye view to all the orders that were processed and significantly increased transparency among SnT Global’s customers.

结论

改进工作流程, 自动化过程, 强大的整合最终改变了SnT物流的游戏规则. They were able to serve an entirely new segment of customers without having to make additional investments in hard-assets. Our regular product upgrades helped them serve customers better and led to a seamless order fulfillment process for B2C eCommerce as per their objective.



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