This case study presents how DHL eCommerce transitioned from its legacy systems to a modern & innovative platform to achieve multifold growth in Southeast Asia with 冰球突破.
DHL is a global market leader in the logistics industry providing its expertise in international fulfillment, 表达, 空运和海运, 公路和铁路运输, 合同物流, and international mail services to both B2B & B2C的客户.
As the wave of eCommerce businesses arose, DHL wanted to capitalize on being a major actor in this modern ecosystem. 最初, the company was operating on the legacy systems developed by their in-house teams but with the emerging eCommerce demand and progressing logistics network, they needed an advanced solution that was scalable, 健壮的, and adaptive to modernize their fulfillment and warehousing processes.
Given the vast scope of its business network and interconnected operations, they enlisted the following requirements:
DHL needed a platform that could allow them to manage massive picking, 包装, and dispatching operations from their network, 同时保持敏捷和可伸缩.
DHL’s key customers were using eCommerce 网上商店建筑商 like Shopify and 线上购物. Therefore, it was a necessary requirement for DHL to own a system that could integrate with such crucial ecosystem players.
DHL最后采用 Wareo once it was able to critically analyse the system through various deep dive demos and workshops.
Following an extensive round of training and demonstrations with local account managers and training teams, Wareo was implemented at DHL Singapore’s Fulfillment Centre in mid-2019.
Using Wareo, DHL was able to significantly streamline their fulfillment operations in Singapore. Separate flows for B2B orders and B2C orders simplified DHL’s operations phenomenally.
DHL was able to manage and scale seamless picking, 包装, and dispatch activities without facing any operational hassles. Our team also migrated their customer data from 线上购物 storefront to our other eCommerce management platform- SelluSeller, to make it easier for them to manage their fulfillment operations.
They were able to save a huge amount of integration cost as our systems are already integrated with a number of 网上商店建筑商 如Shopify, 线上购物, PrestaShop, WooCommerce, Spree Commerce and multiple leading eCommerce marketplaces globally.
与DHL电子商务合作, we are now exploring and finalizing deployment at DHL Thailand and DHL Vietnam centres for regional expansion.
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